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How do I make a reservation?

Making a reservation is simple. Please give us a call and we'll be more than happy to make it happen. We do advise calling as early as possible to make sure that the day and time that you'd like is available. Walk-up customers are always welcome too, although we may not have the equipment you're looking for available. All reservations must be paid in full in order to be held. You won't be asked to provide the damage deposit until the day of your rental.

What if I'd like to rent a boat at a different time than the schedule has listed?

Our reason for structuring our boat rentals into specific blocks of time stems from our need to turn the equipment over (clean up, wipe down, refuel) in between each outing. If you plan to rent a boat for 8 hours or more, we can definitely try to accommodate your preferred schedule. If you'd like to rent our boat for either a 2-hour or 4-hour period of time, the only way to pre-book your rental ahead of time is by filling in one of our designated time slots. However, if you call in or stop by on the same day you'd like to rent and a boat is available, we will allow you to take the boat out at your preferred time as long as your outing doesn't interfere with the next rental.

I've never driven a boat or a waverunner before? Is it difficult? Is it safe?

Driving a boat or a Waverunner can (and should) be extremely fun. Our staff will make sure to answer any questions and tell you anything you need to know in order to have a fun, safe, relaxing time on the water. Most new boaters stress out the most about close quarters situations involving docking a boat or being in close contact with other boats. We will always have 1 or 2 dock attendants on duty to help you leave and enter the marina safely. All you'll need to do is slowly approach the dock and point the bow to where one of our staff members tells you, and we'll make sure to catch the boat or Waverunner and help you get it put away against the dock.

Do I need a wetsuit if I plan on getting in the water?

Lake Washington can be a bit chilly from May to mid-June and from mid-September on, but the water temps in July and August typically range from 66-75 degrees. While some people may prefer a wetsuit, you shouldn't need one at any point during your rental. Based on the fact that a wetsuit needs to fit snugly in order to work properly, we would need to carry dozens of wetsuits in order to have the right size for all of our customers. Because we're limited on space, unfortunately we don't offer wetsuits or wetsuit rentals.

What should I wear?

When renting a Waverunner or SUP board, chances are, you're going to get wet. With that said, just be sure to wear a swimsuit or clothing that you won't mind getting wet. Please make a mental note on the day of your rental to put your personal belongings that cannot get wet (cell phones, wallets, etc) in your locked car before you head out on the water. If you're renting a boat, what you wear is really up to you, but choosing something comfortable and practical is your best bet. For guys, we recommend wearing boardshorts and a t-shirt onto the boat. Most women prefer to wear shorts and a t-shirt over a bathing suit. Two-piece bathing suits work fine, although if you have a pair of boardshorts or running shorts to wear over your bottoms while you're in the water, that's usually a good idea. If your rental is scheduled early in the morning or later in the evening, a sweatshirt is a great idea. Sunglasses, hats, and sweatpants are optional, but worth considering based on the weather. You will be asked to remove your shoes before getting into the boat (you'll bring them aboard with you), so sandals or flip-flops work the best.

I'd like to try wakeboarding but have never gotten up. Is renting a boat from you and trying to figure it out on my own a good idea?

That depends on you. If part of the fun for you will be trying to figure out wakeboarding or waterskiing on your own, then you should go for it. However, if your experience would be made better by already knowing how to get up before you rent a boat, we'd recommend scheduling one outing with our partners at Northwest Riders. They can teach you everything you need to know in one outing, in order to feel confident in your own abilities enough to rent a boat on your own.

I understand that I'll be charged for the fuel I use in addition to the price of my rental. How much fuel should I expect a boat or Waverunner to use per hour?

Boats and Waverunners vary widely in fuel consumption. It really depends on how you're driving the equipment. Think of the watercraft like you would a car. Driving at a slow, consistent speed will burn fuel at a much slower rate than starting and stopping, accelerating quickly, or making quick abrupt turns. One hour on a boat driven gently might only use 1-2 gallons, while heavy use may go thru two to three times that much. The same principle applies to a Waverunner. If you're trying to break a world speed record and are going from slow speeds to full throttle over and over, you could drain as much as 8-10 gallons per hour. However, at normal operating, you're likely to burn through 2-4 gallons per hour.

What happens if I damage the piece of equipment that I'm renting?

We expect that over the lifetime of our rental equipment, it will see some normal wear and tear. However, if you return our equipment with dings/dents/scratches/ripped upholstery/etc that wouldn't occur from normal use, we will charge your credit card whatever it costs us to have the equipment repaired. This is not an issue we expect to happen with even the slightest bit of frequency, but should the need arise, we work with some great companies that charge very fair prices for repairs. In the event of equipment damage, we're simply concerned about getting our equipment back in good repair, not gouging you on the price for those repairs.

Additionally, if the particular piece of equipment needs to be taken in for repairs, you will be charged the day rate for the damaged equipment ($400 for waverunners and up to $1,000 for boats) each day until we're able to put it back in use.

It's in our best interest to get all damaged equipment back into service as soon as possible, so we will do everything in our power to avoid downtime for repairs.

What happens if the weather turns out to be rainy or windy on the day I booked my rental? Do you have an inclement weather policy?

Inclement weather needs to be planned for by the Renter. Refunds WILL NOT be given for bad weather unless the weather in question involves conditions deemed too dangerous for the use of equipment by the Renter. Bottom line, we live in the northwest and the weather changes frequently and needs to be accounted for when booking.

What is your cancellation policy?

Any cancellation made prior to 7 days (168 hours) before your rental will be eligible for a full refund. Cancellations made within the 7 day window will not be eligible for a refund. We apologize for any inconvenience that this causes, but because most of our reservations are made more than 1 week in advance, cancelling your reservation less than 7 days in advance does not give us the time we need to re-book your spot. If you do want us to remove your reservation from the schedule and we are able to re-book your entire timeslot, we are more than happy to give you a full refund.

What if I'd like to add more time to my rental once I'm on the water?

Although we typically book at full capacity more than a week in advance, in the unlikely event that there does happen to be availability directly after your timeslot when you start your rental, chances are we will fill it while you are on the water. Please do not assume that you can stay on the water longer than your reservation. All renters must either speak with one of our staff (voicemails don't count) or come back to the marina to confirm the extension of your reservation. If you return your equipment late, the following charges will apply:

Boats
1 - 10 min late is $2.50/minute
11-15 min late is $5/minute
16+ min late is DOUBLE the price of next rental (minimum of 2 hours)

Waverunners
1 - 10 min late is $1.50/minute
11-15 min late is $5/minute
16+ min late is DOUBLE the price of next rental (minimum of 2 hours)

Paddleboards/Kayaks
1 - 10 min late is $0.50/minute
11-15 min late is $2/minute
16+ min late is DOUBLE the price of next rental (minimum of 2 hours)

Basically, if you cause the next group to be late or miss their reservation, you will end up paying for not only the time you used, but the price it cost us to reimburse our customers for the time they lost.

This policy ensures that we never have anyone show up for a rental and don't have their equipment ready for them. In the extremely rare case where this happens, if you show up for a rental and another customer returns it late enough for you to get either a late start or to miss your rental, we will give you a full refund AND give you a free rental of equal length anytime that equipment is available.

I like the idea of taking a boat out on Lake Washington (Kirkland / Seattle), but would prefer not to drive it. Is it possible to have you provide a driver to take my group and I out on the water?

That is definitely something we have the right people in place for, but will require some advance notice so that we can make sure to schedule people properly. We recommend booking at least a week in advance. Additional charges apply.

Can I bring alcohol on the boat?

As long as you're following WA State laws and anyone drinking is 21 years of age or older, we don't mind you bringing alcohol on board. It can definitely add to the enjoyment of your rental experience to bring some cold drinks out on the water for passengers on a hot day, or to have some cocktails or a bottle of wine during an evening boat cruise. However, we have a zero tolerance policy for anyone driving one of our boats under the influence. If we have reason to believe that you have been driving one of our boats or Waverunners under the influence, we WILL keep your entire damage deposit whether damage has occurred or not, and contact law enforcement for putting our equipment and the lives of those in your boat and on the lake at risk.

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